Qsource’s organizational culture incorporates continual review and improvement of processes. We measure our effectiveness in the achievement of quality objectives that are continuously monitored through our Quality Management System and ISO Program.
Qsource first achieved certification to ISO 9001 in July 2005 and is currently certified to ISO 9001:2008. This international quality management standard and framework for business-to-business work focuses on meeting customer quality and applicable regulatory requirements, enhancing customer satisfaction and continually improving business performance.
ISO certification guarantees for Qsource’s customers that a quality management system is in place, facilitating better systems processes and improving cost-effective management of the company. The ISO management framework helps identify any system gaps, provides a strong foundation for system improvement and assists in organizational compliance with other accreditation programs.
"The organization has shown continued commitment since registration and continues to improve. Processes are well thought out; interaction and communication appear to be functioning better than we normally see. The level of expertise and education of employees exceeds what this audit team normally encounters."
Qsource is a nonprofit, 501(c)(3) organization with federal and state designations in healthcare quality improvement/oversight.
Qsource has been the designated Medicare Quality Improvement Organization (QIO) for Tennessee since the program’s inception. Since 1973, Qsource has held Medicare designations, including the QIO predecessors Peer Review Organization (PRO) for Tennessee and Professional Standards Review Organization
(PRSO) for West Tennessee.
Our expertise in disadvantaged and underserved populations was acknowledged in our prior appointments as the national PRO support for Disadvantaged Populations and, later, as the Underserved QIO Support Center (UQIOSC).
Qsource also serves Tennessee as the External Quality Review Organization (EQRO) for the Medicaid Managed Care program (TennCare) and for CoverKids, the Children’s Health Insurance Program (CHIP). Through our tnREC Division, Qsource also serves Tennessee as the federally designated Regional Extension Center to assist in electronic health record promotion and implementation throughout the state.
Our affiliate, Qsource-Arkansas, is a 501(c)(6) that has been designated to conduct prior authorization and therapy review, as well as Management of Medicaid Quality Initiatives and Technical Support (MMQI) for Arkansas Medicaid.1d78