Alternative Dispute Resolution


	Alternative Dispute Resolution Mediation is a new option to resolve a quality of care complaint under Medicare. It is a face-to-face conversation between the patient and the doctor or hospital, facilitated by an impartial third person acting as the mediator. It is an opportunity for both parties to relate, respond and resolve concerns. Mediation is offered with no cost. When calling QSource to file a complaint, a review case manager will give more details. For more information on how mediation may be used to resolve a complaint call 800.528.2634. More Information Mediation Fact Sheet
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Alternative Dispute Resolution
Mediation is a new option to resolve a quality of care complaint under Medicare. It is a face-to-face conversation between the patient and the doctor or hospital, facilitated by an impartial third person acting as the mediator. It is an opportunity for both parties to relate, respond and resolve concerns. Mediation is offered with no cost.

When calling QSource to file a complaint, a review case manager will give more details. For more information on how mediation may be used to resolve a complaint call 800.528.2634.

More Information
Mediation Fact Sheet