Dawn M. FitzGerald has served as the Chief Executive Officer of Qsource since 2007. Prior to this, Ms. Fitzgerald held several positions at Qsource including, Chief Operating Officer and Vice President for the Disparities Reduction Program.
Qsource holds the Centers for Medicare & Medicaid Service (CMS) contract known as the Medicare Quality Improvement Network – Quality Improvement Organization (QIN-QIO) for the states of Alabama, Indiana, Kentucky, Mississippi and Tennessee, collectively known as the atom Alliance.
In addition, Qsource serves as the Tennessee’s Medicaid (TennCare) External Quality Review Organization (EQRO) and former Health Information Technology Regional Extension Center (HITREC known as TNREC). Qsource also has numerous commercial and state contracts that provide provider payment and technology adoption support, program evaluation, consultation, and quality improvement project assistance to both Tennessee and to Arkansas providers, the latter through its affiliate organization, Qsource of Arkansas.
FitzGerald has over 20 years of experience in healthcare quality measurement, quality assurance and quality improvement. She has co-authored several articles on quality improvement programs, healthcare disparities, and the analysis of Medicare data.
FitzGerald has served on the Institute of Medicine’s (IOM) Committee on Future Directions for the National Healthcare Quality and Disparities Reports; is a former member of the National Quality Forum’s (NQF) Ambulatory Measures of Health Care Disparities Workgroup and the NQF panel on Performance Measures for Minority Populations and Implementation and Improvement Workgroup; and the NQF Healthcare Disparities and Cultural Competency Consensus Standards Committee.
FitzGerald is also a member and past president of the American Healthcare Quality Association (AHQA). She has also served onn the University of Memphis, School of Public Health Dean’s Advisory Board; Healthy Shelby Governance Council; and was listed as a 2013 “Super Women to Watch” by the Memphis Business Journal and a 2014 “Healthcare Hero” awardee by the Nashville Business Journal.
FitzGerald received her Masters of Science in Developmental Psychology from the University of Florida and Masters of Business Administration from the University of Memphis.