Driving Results in Long-Term Care: How Qsource Helps Nursing Homes Improve

Every nursing home faces challenges. Whether it’s navigating a difficult survey, reducing infection rates, training new staff, or responding to rising resident acuity , facilities need more than good intentions to meet the moment. They need clear insight, consistent support, and a trusted partner to help turn goals into outcomes.

At Qsource, we’ve had the privilege of working with nursing homes across a range of sizes, geographies, and stages of readiness. While each facility is different, the ones that succeed have something in common: they’re willing to engage, take ownership, and commit to meaningful change. Our role is to support that journey with practical consulting, real-time coaching, and an in-depth expertise in long-term care operations.

Transforming Infection Control into Daily Practice

Infection prevention is one of the most cited and scrutinized areas during surveys, and one of the most complex to maintain. We’ve worked with facilities that had policies in place but were still receiving repeat deficiencies. In many of these cases, we helped teams:

• Simplify internal workflows for wound and catheter care
• Build stronger feedback loops between departments
• Reinforce hand hygiene protocols using daily monitoring and coaching
• Clarify expectations for PPE use through tailored in-service training

These interventions often led to improved survey readiness, reduced infection rates, and better coordination among nursing, housekeeping, and dietary teams.

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Strengthening Team Engagement and Reducing Turnover Risk

In several facilities facing high turnover and inconsistent care delivery, the root issues weren’t just staffing, they were systems, communication, and staff support. We partnered with leadership to:

• Establish onboarding processes that included scenario-based training
• Create leadership huddles to connect administration with clinical floors
• Reinforce clear documentation expectations
• Rebuild morale by involving staff in performance improvement initiatives

As a result, these teams began to see improved survey performance, fewer avoidable incidents, and a stronger sense of ownership from frontline staff.

Guiding Facilities Through Survey Recovery

We frequently work with nursing homes that are navigating the aftermath of a challenging survey — including those with Immediate Jeopardy findings or multiple citations across care areas. In those cases, we support administrators and clinical leads by:

• Reviewing survey reports and helping prioritize action items
• Assisting in writing realistic and effective Plans of Correction
• Conducting mock follow-up visits to prepare for revisits
• Coaching staff on key F-tag expectations and how to speak confidently with surveyors

What these facilities appreciate most is that we don’t just highlight what went wrong, we help them rebuild smarter, with tools and strategies they can carry forward.

Building Confidence Through Partnership

Our consulting support is not about handing over a binder and walking away. It’s about listening, adapting, and providing the kind of insight that helps facilities make measurable progress.

In every facility we support , whether in a rural community with limited resources or a larger organization managing multiple locations , we tailor our work to meet their current challenges and future goals. Our focus is always the same: to help nursing homes strengthen the systems behind care so that staff can focus on what matters most, the residents.

Looking Forward

Every challenge a facility faces is also an opportunity to grow. At Qsource, we’re proud to support nursing homes in turning those moments into real improvements — helping teams feel more confident, better equipped, and fully supported along the way.

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