In this podcast, nurse surveyor Linzie Bugg explores listening as a powerful quality improvement tool in skilled nursing facilities. Tied to World Listening Day (July 18th), Linzie explains that true listening extends beyond words to include emotions, behaviors, body language, and silence. She highlights how active listening supports resident safety, quality of life, and regulatory compliance, while offering practical activities for facilities to celebrate the day. The episode concludes with a challenge to ask a resident a question never asked before and an invitation to connect with Qsource for quality improvement support.