Survey Readiness  |  Compliance  |  Plans of Correction
Linzie has more than 10 years of experience in emergent, acute/chronic care, behavioral health, wounds, surgical pre/post-op care and geriatrics. For five years, she specialized in Long-Term Care (LTC) surveying and uses that experience to empower facilities with the knowledge needed to care for their residents, while meeting CMS regulations. She found that educating LTC facilities on steps to ensure CMS guidelines were met was more effective than simply documenting that they were operating poorly. By focusing on nursing home quality improvement, Linzie has been able to put her Bachelor of Science in Nursing from Southwestern College to good use. Over the years, Linzie’s contributions to nursing home facility improvement have garnered recognition from many LTC’s administration and staff, helping to create a positive culture in surveying. Her in-depth knowledge of the survey process has helped educate and organize nursing facility processes to ensure better outcomes, not only for residents, but in the actual survey process related to recertification of a facility. She also has extensive experience with plans of correction for deficient practices, and the processes needed to rectify the deficiencies.

Medical Literacy  |  Technical Writing
Courtney has worked as a technical writer in the External Quality Review (EQRO) team for the past two years after transitioning from the education field where she taught advanced research skills and composition. While working in education, Courtney spent her non-teaching time coordinating with the mental health counselors at the school to find support for the struggling students. These efforts led her to her transition into healthcare with Qsource where she works as part of the EQRO team. In her role as a technical writer, Courtney is involved in the quality of healthcare within Medicaid Plans; specifically, she works to write and edit the findings of the team into clear, concise, readable deliverables that discuss the adherence of the Plans to the CMS protocols and efforts they are making to provide a better experience to patients. Courtney is passionate about the intersection of healthcare and the community: how to support children in the schools, how to provide community supports to patients, and how to connect healthcare practices to these supportive communities.

Trauma-Informed Care  |  End-Stage Renal Disease
Sujata possesses over fifteen years of expertise in supporting trauma survivors, particularly those affected by sexual assault and domestic violence. With nearly a decade of experience in the healthcare sector, she has served as a renal social worker and a case manager for high-risk pregnancies. Sujata is skilled in delivering individual, group, and couples therapy, concentrating on assisting adults in alleviating symptoms of depression and anxiety through both traditional and contemporary therapeutic methods. She guides clients in enhancing their resilience to emotional and physical distress by fostering effective self-care practices. Residing in Indianapolis, Sujata shares her home with her husband, two children, and a dog.

Quality Improvement  |  MDS  |  Infection Control
Teresa is a Quality Improvement nurse with over 21 years of nursing experience. She started her career as a certified nurse’s aide while still in high school before pursuing her nursing degree. She has spent her nursing career in long term care acknowledging her passion for the care of the elderly population. During her experience, she worked in multiple long term care positions such as CNA, floor nursing, unit manager, infection control, MDS coordinator, wound care nurse, and Assistant Director of Nursing to name a few. She is currently a Nursing Home Quality Improvement Advisor for Qsource the Quality Improvement Organization for the state of Indiana.

Behavioral Health | Employee Training and Competence | Change Management | Leadership

Denise Gee serves as the Vice President of Corporate Services and Compliance Officer at Qsource, where she leads the organization’s shared corporate services, including Information Technology, Analytics, Quality Services, and Growth Initiatives. With more than 20 years of leadership experience across healthcare, education, technology, and consumer sectors, she has guided teams through over 60 deficiency-free Joint Commission and CMS surveys and helped a behavioral health facility become the first free-standing psychiatric hospital to successfully complete a Systems Improvement Agreement with CMS. Her healthcare expertise spans regulatory compliance, HR, training, and operational support across memory care, senior living, hospital, and behavioral health environments. Denise is also the author of The Year According to HR: Regulatory Compliance Workbook (2024 Edition), part of The Year According to HR Collection, a strategic calendaring and compliance toolkit for HR professionals. Her work and presentations bridge compliance, operations, and workforce engagement, helping organizations align people, processes, and performance with evolving CMS digital quality, AI, and regulatory initiatives.

Behavioral Health | Care Coordination | Interdisciplinary Team Building
Layalee Abusaleh, LMSW, is a dedicated social worker with over a decade of experience spanning acute care, behavioral health, and quality improvement. She currently serves as a Medical Social Worker-Case Manager at Medical City Hospital, where she specializes in safe discharge planning, complex clinical decision-making, and interdisciplinary collaboration. Her past leadership roles include Director of Quality & Education at Taylor Recovery and Director of Continuum of Care at Dallas Behavioral Healthcare Hospital, where she developed clinical programs, led compliance initiatives, and improved care coordination across multiple service lines. Layalee brings a solutions-focused mindset and a strong foundation in policy development, patient advocacy, and psychosocial care. Her experience navigating regulatory standards and driving outcomes makes her a valuable voice in healthcare education and strategic planning.

Healthcare Analytics |  Data Security |  Digital Solutions
Joseph Greer serves as IT Director at Qsource, bringing over 15 years of experience in enterprise IT systems, data architecture, and healthcare analytics. With deep expertise in Microsoft SharePoint development, SQL Server management, and business intelligence solutions, Joseph leads Qsource’s strategic technology initiatives to enhance system efficiency, security, and collaboration. He has played a key role in developing internal and external web applications, building enterprise-wide SharePoint platforms, and managing cloud-integrated reporting systems. Joseph holds a Master of Science in Cybersecurity and Information Assurance and multiple certifications in ethical hacking, network defense, and data protection. His leadership is instrumental in aligning technology with Qsource’s mission to support quality improvement in healthcare.

Leadership | Team Building | Retention and Engagement

Andre brings nearly 25 years of HR expertise, spanning talent acquisition, leadership coaching, respect for people initiatives, employee relations, and organizational development. Most recently, he served as Director of HR for the National Multiple Sclerosis Society, where he led HR strategies across multiple teams and implemented impactful initiatives. He brings a wealth of experience and passion for people operations to Qsource.