Testimonials

We recently had our annual survey. The survey included the investigation of four complaints, all of which were unsubstantiated with no deficient practice found. Additionally, we received one nursing deficiency, a few minor life safety findings, and achieved a medication error rate of less than 5%. I am so proud of our staff for this accomplishment. However, I wanted to personally thank you for knowledge, guidance, and education assisting us in achieving this success!

I wanted to let you know that we have been in survey all this week and I was able to use our work with you as the surveyors looked at 3 of the residents we are working on. The exited late this evening and at this time we are deficiency free! I wanted to thank you for your hard work on this project. To be honest this is the first time I have been in a collaborative and have seen true results. Again, thank you for all you do and know you are making a difference!!!!

Our QI Advisor has provided so many great tools for use and have guided our community, down the path to success as set goals to see reduction in falls and have achieved that month after month. Our facility team also worked with the Quality Improvement Advisor to help enhance our QAPI program. Additional education was provided to our administrative team, and they became much more knowledgeable about the QAPI process. Our QAPI meetings became more meaningful and productive.

Working with Qsource staff, Elk River Health and Nursing Center of Fayetteville saw impressive improvement in their fall rate, antipsychotic rate, and polypharmacy data.

• In one month, the facility saw their fall rate drop from 13.8% to 6.8%.
• They maintained a fall rate between 6% and 7% for the following year.
• Their antipsychotic rate decreased from 29.3% to 18.1% in a year.
• They improved their polypharmacy average from 12.8 medications per patient to 9.1 medications per patient over a year.

By participating in the Culture of Safety Center project with Qsource, we improved our outcome measures and learned new quality improvement techniques. We enhanced our culture of safety through the expertise gained from Qsource Advisors and shared experiences from the regional collaborative.

I cannot say enough good things about this program. We have worked on psychotropic reduction which is right in line with the state requirements. This group has helped me with a patient each month this year to reduce the usage for that patient. They brought in a pharmacist each meeting to help also. Our psych rate has been reduced because of this program. Last year was a tremendous help with fall reduction. I am looking forward to another successful year next year with this good group. Thank you for all you do.