About Us
People and Technology Working Together for Better Care
Qsource helps healthcare organizations improve outcomes, enhance the resident experience, and strengthen operations. For more than 50 years, we’ve brought practical, human-centered solutions to the complex challenges of healthcare.
Our overall mission is simple:
To advance healthcare excellence through expert consulting, innovative solutions, and dynamic collaborations. With integrity, compassion, and a commitment to quality, we help navigate change and achieve measurable success.
What makes Qsource different is how we combine personal engagement with technological innovation.
Our team of clinicians, data specialists, and quality experts work side-by-side with providers, helping them use data, digital tools, and proven strategies to deliver safer, more effective, and more efficient care.
The Future of Health Care is Here
Healthcare is evolving, focusing more on prevention, digital innovation, and data-driven accountability. Qsource stands ready to help providers not just keep up but lead the way by turning these priorities into real opportunities for quality care, better outcomes, and success.
Prevention and Wellness
CMS is emphasizing early intervention and preventive care. Qsource helps organizations transition from “sick care” to “well care” by training staff, developing workflows that support prevention, and strengthening patient engagement.
Data as a Payment Currency
Accurate, timely data now drives reimbursement and compliance. We help providers build stronger data systems, streamline reporting, and train staff to document effectively, turning compliance into confidence.
Digital Health and AI Integration
From interoperable data systems to AI-assisted documentation, digital tools are reshaping care delivery. Qsource guides providers through technology adoption with a focus on human connection, ensuring new tools improve accuracy, efficiency, and the resident experience.
Redesigning Quality for Outcomes
CMS is refocusing QAPI on measurable resident outcomes and quality of life. Our consultants help teams rethink QAPI goals, collect meaningful resident feedback, and translate data into daily improvement.
Moving Forward Together
Qsource stands at the intersection of human insight and technological innovation. As CMS redefines quality expectations, we remain focused on helping organizations stay ahead of change, empowering staff, improving outcomes, and creating lasting impact.
What Drives Us?
Qsource, a 501(c)(3) nonprofit organization based in Tennessee, works with healthcare providers, partners, patients, and other stakeholders to continually improve healthcare quality and ensure providers meet regulatory requirements.
Our Story
Qsource’s journey begins not in an office or a boardroom, but in a moment of national change. In 1965, the Social Security Act transformed American healthcare by mandating that every state establish an independent body to evaluate the quality and cost of care for Medicare and Medicaid beneficiaries. That provision would lay the groundwork for who we are today.
By 1973, that vision took root in Tennessee as the Shelby County Foundation for Medical Care, founded by Dr. Leon Swatzell. As one of the nation’s early Professional Standards Review Organizations (PSROs), our mission was clear: evaluate care, reduce unnecessary costs, and improve health outcomes. That mission, refined over the decades, continues to guide us.
Throughout the 1980s and 1990s, as PSROs evolved into Peer Review Organizations (PROs) and then Quality Improvement Organizations (QIOs), we grew in both responsibility and impact. We became Tennessee’s Medicare QIO in 1984, a designation that allowed us to help define and shape healthcare quality statewide. In the decades since, our footprint has expanded, and so has our scope.
We’ve served as the Medicare QIO for multiple states, led CMS initiatives in patient safety and opioid misuse, launched statewide campaigns to reduce hospital readmissions, and spearheaded value-based care strategies. Along the way, we have partnered with hospitals, nursing homes, physician practices, dialysis centers, health departments, and state Medicaid agencies, all with the goal of transforming systems of care to improve health outcomes for individuals and populations.
Today, Qsource is a mission-driven nonprofit that brings five decades of experience to one unshakable belief: better care is possible when people work together. Our teams include former nursing home administrators, Directors of Nursing, state surveyors, MDS coordinators, clinicians, and data experts—professionals who know firsthand what it takes to meet compliance standards, elevate care quality, and support staff in doing their best work every day.
For nursing homes and long-term care facilities, we offer more than a checklist of services, we offer practical, proven solutions rooted in empathy and experience. Whether you’re preparing for a survey, responding to an Immediate Jeopardy citation, or trying to improve your star rating, we’re by your side.
Our work is grounded in collaboration. We listen. We learn. We adapt. And we stay focused on what matters most: helping healthcare teams deliver high-quality care that improves lives.
Qsource continues to evolve alongside the healthcare system, but our purpose remains constant, advancing quality, driving improvement, and partnering with providers to build healthier communities.